Audit & Consulting:

Thanks to proven feedback, expert consultants in each area carry out detailed audits and provide you with the right advice.

Integration:

AEBDM supports its customers in the deployment and integration of their solutions:

• Review and analysis of the existing situation
• Implementation of turnkey solutions
• Project management
• Technical integration and evolutions
• Solution deployment and migration
• Testing and validation before production
• Change management and skills transfer

Training :

AEBDM offers training and skills transfer courses for theoretical, practical and personalized skills on the solutions and technologies sold in the context of specific projects.

Our training courses are developed by industry experts and cover key areas such as cybersecurity, networking, communication and collaboration.

Service :

AEBDM supports its customers via its after-sales service, as part of the warranty and/or maintenance. After-sales support for systems and solutions guarantees the sustainability of our customers’ investments. Aware of the importance of technical support for its customers, AEBDM has set up the HelpDesk service accessible 24/7 via email, phone, fax and web during the warranty period, or as part of standard maintenance contracts. A support team is appointed every week to ensure on-call duty outside working hours while covering all supported technologies and solutions

• Preventive or evolutionary maintenance
• End-to-end service based on SLA (Service Level Agreement)
• 24/7 Customer Support Center via Hot-Line & Portal
• Remote Incident Diagnosis and Resolution
• Remote maintenance, on-demand service